Service, warranty and support
First-line diagnostics and service work on computers and professional HoReCa equipment. Warranty matters are handled with the manufacturers.
What it covers
With third-party equipment
Requests concerning equipment we did not install are accepted after diagnostics and once terms are agreed.
First-line diagnostics and service work
- First-line diagnostics and service work
Warranty on supplied equipment
- One-year standard warranty on supplied equipment
- Warranty and post-warranty service
Computer assembly to the client requirements
- Computers assembled to the client's requirements
Training on request
- Training on the delivered solution
Support priority
- Support priority for clients who bought the solution from us
How a request is handled
First-line diagnostics is where any work starts.
The request
Priority goes to those who bought the equipment or the solution from us. Third-party equipment is accepted after diagnostics and once terms are agreed.
Diagnostics and service work
Computers and professional HoReCa equipment. The scope of work follows from the diagnostics.
Warranty and after it
The warranty on supplied equipment is one year, and we handle warranty matters with the manufacturer. After that comes post-warranty service: servicing and replacement are paid options.
What our processes are certified against
The company's processes are certified to five current ISO standards.
- ISO 9001
- Quality
- ISO 14001
- Environmental management
- ISO 27001
- Information security
- ISO 45001
- Occupational health and safety
- ISO 50001
- Energy management
Driving your digital future with itmathics
We are open to dialogue and want to demonstrate our capabilities. Contact us for presentations of our products.